Ash Brown 3B - Big - Tape Extensions.

Payment Methods

We gladly accept major credit and debit cards, including Visa, Mastercard, alongside digital payment options such as Apple Pay, Shop Pay. PayPal is offered for customers in Australia. Please note that prepaid gift cards, checks, and money orders are not supported at this time.

Shipping Destinations

Our products are available for delivery in Australia only. For security and reliability, we are unable to deliver to P.O. boxes or freight forwarding addresses, and cannot assume responsibility for parcels lost or damaged by such services.

Shipping Notes

Please be aware that fragrance items travel exclusively via ground shipping, and orders containing Retrospect are not eligible for expedited delivery.

Delivery Partners

We collaborate with a network of trusted global carriers, including DHL, FedEx, Australia Post, to ensure every package arrives safely and on time.

Processing Times

Orders are processed within 1–2 business days. During launches or sales, processing times may be longer.

Shipping Times

Australia: 1–5 business days

Shipping times are estimates and may vary due to carrier delays.

Tracking

All orders include tracking. Once dispatched, responsibility transfers to the shipping provider.

Lost or Delayed Parcels

We will assist in lodging investigations with the carrier, but we are not responsible for delays caused by postal services.

Returns and Exchanges

For hygiene reasons, hair extensions cannot be returned or exchanged once opened or worn.
Unopened items may be returned within 14 days for store credit, subject to inspection and approval.

Eligibility

• Product must be unopened and unused
• Packaging must be intact
• Return request must be submitted within 14 days
• Return shipping is the customer’s responsibility unless the product is faulty

Faulty Items

If you believe your product is faulty, contact us within 7 days of receiving your order. We will assess the product and provide a replacement or store credit if applicable.

Washing

Use sulfate‑free shampoo and hydrating conditioner. Detangle before washing. Wash gently without scrubbing.

Drying

Pat dry with a towel. Blow‑dry roots on low heat to prevent moisture near attachment points.

Styling

Use heat protectant. Keep heat tools below 180°C. Avoid direct heat on bonds or tapes.

Sleeping

Tie hair in a loose braid or silk scrunchie. Sleep on a silk pillowcase to reduce friction.

Swimming and Holidays

Apply leave‑in conditioner before swimming. Rinse immediately after. Avoid sunscreens containing avobenzone, which can discolour extensions.

General

These terms apply to all purchases and interactions with The Viktoria Label.

Product Information

We strive for accuracy, but natural hair may vary slightly in tone, texture, or density.

Orders and Payments

All orders must be paid in full. Prices may change without notice.

Shipping

Shipping times are estimates only. Responsibility transfers to the carrier once dispatched.

Returns

Opened extensions cannot be returned. Unopened items may be returned within 14 days.

Warranty

Damage caused by improper installation, heat, chemicals, or incorrect care is not covered.

Professional Installation

Extensions must be installed by a qualified professional. Incorrect installation voids warranty.

Privacy

We comply with Australian privacy laws and protect your personal information.

Amendments

Terms may be updated at any time.