Payment Methods
We gladly accept major credit and debit cards, including Visa, Mastercard, alongside digital payment options such as Apple Pay, Shop Pay. PayPal is offered for customers in Australia. Please note that prepaid gift cards, checks, and money orders are not supported at this time.
Shipping Destinations
Our products are available for delivery in Australia only. For security and reliability, we are unable to deliver to P.O. boxes or freight forwarding addresses, and cannot assume responsibility for parcels lost or damaged by such services.
Shipping Notes
Please be aware that fragrance items travel exclusively via ground shipping, and orders containing Retrospect are not eligible for expedited delivery.
Delivery Partners
We collaborate with a network of trusted global carriers, including DHL, FedEx, Australia Post, to ensure every package arrives safely and on time.
Processing Times
Orders are processed within 1–2 business days. During launches or sales, processing times may be longer.
Shipping Times
Australia: 1–5 business days
Shipping times are estimates and may vary due to carrier delays.
Tracking
All orders include tracking. Once dispatched, responsibility transfers to the shipping provider.
Lost or Delayed Parcels
We will assist in lodging investigations with the carrier, but we are not responsible for delays caused by postal services.